Who is eligible to participate in the scheme?
This Programme is open to Micheldever Account Managers and Dealers of Pirelli tyres through Micheldever. Please see the Terms and Conditions page for full details on eligibility.
What happens if I leave employment?
Should you leave your employment with Micheldever, your Pirelli Prime account will be disabled and your points removed on the final contractual date of employment.
I've forgotten my password; what do I do?
If you have forgotten your password, please go to the login page and click on ‘Forgotten Password’. Enter the email address registered to your account and you will then receive an email with a link to reset your password. Please check your junk and spam folders for this email and use the password reset link within the 24 hours.
When resetting your password, please ensure to follow the below criteria, otherwise this will not be accepted:
Minimum of 8 characters
At least 1 uppercase character
At least 1 lowercase character
At least 1 number
At least 1 symbol (please note that . and - are not classified as symbols on the system so please avoid using these)
How do I earn points?
On a regular basis you will be set a target to achieve during a set period of time. On completion of that target you will earn points to spend on rewards. Look at your home page to see your current progress against target.
How often are points awarded?
We will aim to have all accounts updated within 30-days of the target period end.
What do I do if I think my points are wrong?
Please contact us with details of the booking, the points you believe you should have received and why you think the total is incorrect.
Is there a time limit to use my points?
Points will expire 12 months after being awarded, unless you make a redemption in that time. If you make a redemption, this resets the 12 month period.
Do points have a monetary value?
No - points do not have a monetary value. The number of points required for a reward varies depending on a number of factors such as postage, insurance etc.
Can I buy additional points?
No – you are unable to buy additional points. Only points awarded through the scheme can be used towards rewards.
Can I gift points to a colleague?
No - points are only to be used by the booker who has earned them and cannot be transferred.
Where can I have my reward delivered?
Rewards can be delivered within the UK. You can choose your address for delivery when you place your reward order. This should be an address where someone is available to sign for the delivery.
The country in which this should be delivered must be the one that appears in your personal profile. If the country indicated is wrong or if you would like to make a change, please contact us
Am I able to add any additional information when placing my order?
Yes – when placing the order you can enter additional information such as relevant sizes or personalisation in the extra text box provided on the order page.
How long does it take to deliver my order?
Delivery times will vary depending on the item ordered, however we advise you to allow up to 10 working days for delivery.
My rewards have not arrived?
Please contact us with your order number if your reward has not arrived after 10 working days of placing the order.
What if my reward is faulty?
Please contact us with the details and we will contact the supplier to resolve this for you as soon as possible.
Will I have to sign for my reward?
Generally rewards will need to be signed for – particularly if they are higher value or large items. Please enter a delivery address where someone will be available to sign for a reward – this can either be a residential address for yourself or either a work or residential address for a family member outside of Micheldever.
Can I change my delivery address?
Yes you can change your delivery address providing it hasn’t yet been dispatched. Please contact us with all the order details and the new delivery address required. Please contact us as soon as possible after the order is placed to avoid disappointment.
Can I cancel my order?
Yes you can cancel your order providing it hasn’t yet been dispatched. Please contact us with the order reference as soon as possible after you have placed the order.
Can I check the status of my order?
Click here to view all orders that you have placed. When an order is placed it will show as pending until it is shipped where the status will be updated to dispatched. Please allow up to 10 working days for delivery.
We aim to respond to all queries within 48 hours.
Please be advised that our office hours are Monday to Friday 9am – 5.30pm excluding Bank Holidays.
